Water damage can be devastating for any homeowner. Whether it's from a burst pipe, a severe storm, or a broken appliance, water damage can lead to big property losses and expensive repairs. The insurance claim process can be hard to navigate, but by following these top tips, you can maximize your water damage insurance claim and get a fair settlement.
Look over your insurance policy to see what types of water damage are covered, like burst pipes, sewer backups, and appliance malfunctions. Check for any exclusions, like flood damage or gradual leaks, and know any limits on coverage for valuable items like artwork or jewelry.
Know your deductible and figure out how much you'll need to pay before insurance coverage starts. Think about raising your deductible to lower your premiums, but make sure you can afford the higher out-of-pocket cost if there's damage.
Take photos and videos of your property before any damage happens, and keep receipts and appraisals for valuable items. This documents any pre-existing conditions.
Put personal safety first and evacuate if needed. Turn off the main water supply to stop more flooding and shut off the electricity in the affected areas to avoid electrical hazards. Move valuable items and furniture to a dry, safe place. Start extracting water and drying things out using pumps, fans, and dehumidifiers. Open windows and doors to promote air circulation and prevent mold growth. This will mitigate damages.
Contact your insurance provider right away to report the water damage. Give a brief description of what happened, including the date, time, and cause. Ask for guidance on the claims process and what documentation you'll need. Get a claim reference number and the contact info for the assigned adjuster.
Start documenting the damage by taking detailed photos and videos of the affected areas before making any repairs. Make a list of all damaged items, including a description, age, and estimated value. Keep track of all communication with your insurance company, including emails and phone calls. Keep all receipts for expenses related to the water damage, like temporary housing or meals.
Take high-quality photos and videos of all damaged rooms, walls, floors, and ceilings. Take close-up shots of specific items, like furniture, appliances, and personal belongings. Make sure the photos and videos are well-lit, focused, and show the full extent of the damage. Include a reference object, like a ruler or a common household item, to provide scale. Take photos and videos from multiple angles for a comprehensive view.
List all items that have been damaged from the water. Include the brand name, model number, age, and condition of each item before the damage happened. Estimate the replacement cost or actual cash value of each item based on its age and condition. Gather any purchase receipts, warranties, or appraisals for the damaged items. Organize the inventory by room or category to make it easier for the adjuster.
Get repair estimates from licensed and reputable contractors, plumbers, and restoration companies. Request detailed, itemized estimates for the necessary repairs or replacements. Get estimates from multiple professionals to ensure a fair and accurate assessment of the costs. Provide copies of these estimates to your insurance adjuster to support your claim and negotiate a fair settlement. Keep records of all communications with the professionals, including emails, contracts, and invoices.
Respond promptly to your adjuster's requests for information and documents. Provide a copy of your policy, the initial damage report, and any relevant communications. Submit your detailed inventory of damaged items, along with supporting photos, videos, and receipts. Share the repair estimates from professionals to justify the cost of restoration. Be honest and transparent about the extent of the damage and any pre-existing conditions.
Schedule a convenient time for the adjuster to visit your property and assess the damage. Walk the adjuster through the affected areas and highlight the key issues. Point out any areas of concern or items that may need special attention. Answer the adjuster's questions accurately and provide any additional information requested. Take notes during the inspection, including the adjuster's comments and any agreements reached.
Review the adjuster's initial settlement offer carefully and compare it to your own damage assessment. If the offer seems low, prepare a counteroffer based on your documented losses and repair estimates. Highlight any differences between the adjuster's offer and your own calculations. Be ready to provide additional evidence or explanations to support your position. Consider involving a public adjuster or attorney if you feel the negotiations are not progressing fairly. Don't feel pressured to accept an offer that you believe is insufficient; be willing to negotiate further. Being represented by an attorney like us almost always helps you get a better settlement from the insurance company.
Keep detailed records of all expenses. Create a dedicated folder or binder to store all documents related to your water damage claim. Keep track of all expenses incurred due to the water damage, including temporary housing, meals, transportation, and storage costs. Save receipts for any purchases made to mitigate the damage, such as cleaning supplies, fans, or dehumidifiers. Document any lost income or additional expenses incurred as a result of the water damage, such as missed work or increased utility bills. Maintain a spreadsheet or expense log to easily categorize and total your expenses for reimbursement.
Be persistent and follow up regularly. Maintain regular communication with your insurance adjuster and keep them informed of any updates or changes in your situation. If you haven't heard back from your adjuster within a reasonable timeframe, follow up with a phone call or email. Keep a log of all interactions with your insurance company, including the date, time, and content of each communication. If you make a follow up via phone call, document your conversation via email afterwards. If you feel that your claim is being unfairly delayed or denied, it may be time to get an attorney. Sometimes, insurance companies delay their reply as a strategic move for you to lose your right to file a claim through courts due to the lapse of the period in the statute of limitations.
Schedule a consultation to see how we can assist with your residential or commercial property damage case. Our firm understands the complexities of water damage insurance claims and will work tirelessly to protect your rights. Let's discuss your case, explore your options, and fight to ensure you get the compensation you deserve. The Law Offices of Albert Goodwin can provide you with personalized guidance and advocate for your rights. We are located in Midtown Manhattan in New York, NY. You can call us at [212-233-1233](tel:+12122331233) or send us an email at [[email protected]](mailto:[email protected]).
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